Privacy policy

LUMEMARTS CUSTOMER PRIVACY POLICY

Effective date: August 16, 2026

Lumemarts uses customer information to operate lumemarts.com, process orders, arrange delivery, provide support, and protect transactions.

This policy explains the information involved in those activities and the choices that may be available to customers.

INFORMATION PROVIDED BY CUSTOMERS

When a customer places an order, contacts us, requests a return, or uses a customer account, we may receive:

  • Name and contact details;

  • Billing and shipping addresses;

  • Email address and telephone number;

  • Order and transaction information;

  • Customer-service communications;

  • Return and refund information; and

  • Photographs or other evidence submitted in connection with an order problem.

Payment details are processed through the payment services made available during checkout. Lumemarts does not ask customers to send complete payment-card information by email.

INFORMATION GENERATED THROUGH STORE USE

When a customer visits lumemarts.com, the website and its service providers may collect technical information such as:

  • IP address;

  • Browser and device type;

  • Website activity;

  • Cookie identifiers;

  • Referring pages; and

  • Security or fraud-prevention signals.

WHY WE USE THIS INFORMATION

Customer information may be used to:

  • Confirm and fulfill orders;

  • Arrange shipping and provide tracking;

  • Verify transactions and prevent fraud;

  • Answer customer questions;

  • Review cancellations, returns, and refunds;

  • Maintain the security and performance of the store;

  • Keep legally required transaction records;

  • Comply with applicable legal obligations; and

  • Send permitted marketing communications where the customer has the applicable choice to consent or opt out.

SERVICE PROVIDERS

Lumemarts may share the information reasonably necessary to complete a task with providers involved in store operations, including:

  • Shopify;

  • Payment processors;

  • Shipping and fulfillment providers;

  • Fraud-prevention and security providers;

  • Website, analytics, and communication providers; and

  • Professional or government authorities where disclosure is legally required.

These providers may process information under their own applicable privacy terms.

COOKIES

Lumemarts and its service providers may use cookies and similar technologies to operate the store, remember settings, understand website performance, protect transactions, and support permitted analytics or advertising.

Customers may be able to manage cookies through browser settings or the privacy controls displayed on the website. Blocking essential cookies may prevent parts of the store from working correctly.

INFORMATION RETENTION

We keep information only for as long as reasonably needed to:

  • Complete and document transactions;

  • Provide customer service;

  • Process refunds or disputes;

  • Prevent fraud;

  • Maintain accounting and tax records; and

  • Meet legal obligations.

Different categories of information may have different retention periods.

CUSTOMER PRIVACY REQUESTS

Depending on applicable law, customers may have the right to request access, correction, deletion, restriction, objection, or a copy of certain personal information.

To make a request, email mktkzsibf@outlook.com  and describe the request. We may need to verify the requester’s identity before releasing, correcting, or deleting information.

INTERNATIONAL PROCESSING

Lumemarts operates online and uses service providers that may process information in more than one country. Where required, personal information will be handled using applicable legal safeguards.

SECURITY

We use reasonable measures designed to protect customer information. However, no online service or storage system can guarantee absolute security.

CHILDREN

Lumemarts is not directed to children who cannot legally make online purchases in their place of residence. We do not knowingly collect children’s information in violation of applicable law.

POLICY UPDATES

This policy may be updated when store practices, service providers, or legal requirements change. The current version will be posted on lumemarts.com with its effective date.

PRIVACY CONTACT

Lumemarts
Website: https://lumemarts.com
Email:mktkzsibf@outlook.com

Phone: +1 817-750-7131
Address: 1605 Emerson St, Denver, CO 80218, United States