Shipping policy

LUMEMARTS ORDER PROCESSING AND SHIPPING POLICY

Effective date: August 16, 2026

Lumemarts divides every order journey into two separate stages:

  1. Order processing and dispatch by Lumemarts; and

  2. Transportation and final delivery by the carrier.

This distinction is important because the 7–15-day period stated below is not the complete time required for delivery.

STAGE ONE: ORDER PROCESSING AND DISPATCH

Orders normally require 7–15 days after successful order placement to be checked, prepared, packed, and dispatched.

The 7–15-day period begins after the order is successfully submitted and payment is accepted. It does not include carrier transportation time.

Processing may require additional attention when:

  • Payment or order information requires verification;

  • The shipping address is incomplete;

  • The customer requests an order change;

  • The order contains more than one product; or

  • Additional information is required to complete the order.

If customer confirmation is needed, processing may pause until we receive a response.

STAGE TWO: CARRIER TRANSPORTATION

Carrier transportation begins after the parcel is handed over for shipment.

Transportation time varies according to the destination, carrier network, customs procedures, local postal operations, weather, seasonal demand, and other conditions affecting the shipping route.

For this reason, Lumemarts cannot provide one fixed transportation period or guaranteed arrival date that applies to every order.

The complete delivery period is:

Lumemarts processing time of 7–15 days
plus
the carrier’s actual transportation time.

A date displayed by a carrier or tracking system should be treated as an estimate unless that carrier expressly confirms it as guaranteed.

TRACKING INFORMATION

When tracking is available, the tracking number will be sent to the email address associated with the order.

Tracking may not update immediately. A label can be created before the carrier completes its first physical scan, and international parcels may not show an update during every stage of transportation.

MULTIPLE-PARCEL ORDERS

Products from the same order may be prepared or routed separately. A customer may therefore receive:

  • More than one parcel;

  • More than one tracking number; or

  • Different products on different dates.

A partial delivery does not necessarily mean that the remaining products are missing.

SHIPPING ADDRESS RESPONSIBILITY

Customers must provide a complete and accurate delivery address during checkout.

If an error is discovered, contact mktkzsibf@outlook.com immediately. We will attempt to update the address before dispatch, but a change cannot be guaranteed after processing has started.

Lumemarts is not responsible for delivery failure caused by an inaccurate or incomplete address supplied by the customer. If a parcel is returned to the sender, contact us so we can review the available options.

CUSTOMS AND CROSS-BORDER MOVEMENT

International parcels may be reviewed or delayed by customs or local authorities. These procedures are outside Lumemarts’ direct control.

Where taxes, duties, or import charges are not collected during checkout, the destination country may impose charges in accordance with its local rules.

UNEXPECTED DISPATCH DELAYS

Lumemarts does not treat the 7–15-day processing period as an unlimited extension.

If we determine that an order cannot be dispatched within that period, we will contact the customer and provide the option to accept the delay or cancel the unshipped order for a refund, as required by applicable law.

DELIVERY CONCERNS

If tracking shows delivery but the parcel cannot be found, first check:

  • The delivery area and mailbox;

  • Other members of the household;

  • Any safe location used by the carrier;

  • A reception desk or property manager, where applicable; and

  • Any delivery notice from the carrier.

If the parcel still cannot be located, contact the carrier and email Lumemarts with the order number and tracking information.

DAMAGED PARCELS OR INCORRECT PRODUCTS

If a parcel arrives damaged or contains an incorrect product, retain the packaging and email mktkzsibf@outlook.com with photographs of the product, parcel, shipping label, and problem.

CONTACT

Lumemarts
Website: https://lumemarts.com
Email: mktkzsibf@outlook.com
Phone: +1 817-750-7131