Refund policy

LUMEMARTS RETURN AND REFUND POLICY

Effective date: August 16, 2026

At Lumemarts, returns are handled according to the customer’s specific order rather than through a general public return location. Please read the process below before sending back any product.

RETURN REQUEST PERIOD

A return request must be submitted within 30 days after the order is delivered.

To begin a return, email mktkzsibf@outlook.com  with:

  • Your order number;

  • The email address used to place the order;

  • The name of the item;

  • The reason for the return; and

  • Photographs or video if the item is damaged, defective, or different from what was ordered.

Sending an email does not automatically approve the return. We will review the request and provide further instructions.

RETURN CONDITION

A return may be accepted when the product is:

  • Unused, unworn, unwashed, and unaltered;

  • In the condition in which it was delivered;

  • Returned with its original packaging, accessories, labels, and included parts; and

  • Supported by valid order information or proof of purchase.

A product that has been used, damaged after delivery, altered, or returned with missing components may be refused or may not qualify for a full refund.

YOUR AUTHORIZED RETURN ADDRESS

Lumemarts does not use one public return address for every order.

When a return is approved, we will send the correct return address and instructions to the customer by email. The location may vary depending on the product and order.

Do not return products to:

  • The business contact address shown on our website;

  • The address printed on the original parcel;

  • A carrier facility; or

  • Any address that has not been confirmed by Lumemarts in writing.

A parcel sent without authorization or to the wrong address may be refused, delayed, or lost and may not qualify for a refund.

RETURN SHIPPING

For a return based on personal preference, sizing, an accidental purchase, or another reason not caused by Lumemarts, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping method and keeping the shipping receipt until the return is completed.

When the product is confirmed to be damaged, defective, or incorrect, Lumemarts will review the circumstances and provide a resolution consistent with applicable consumer law.

PRODUCTS THAT CANNOT NORMALLY BE RETURNED

Unless the product arrived damaged, defective, or incorrect, the following products are not eligible for return:

  • Perishable goods;

  • Customized, personalized, or made-to-order goods;

  • Opened or used personal-care or hygiene-sensitive products; and

  • Products that have been used, worn, washed, altered, or damaged after delivery.

These limitations do not override any mandatory consumer rights.

INSPECTION AND REFUND

A refund is not issued merely because a customer has mailed a parcel.

After an authorized return reaches the address provided by Lumemarts, it will be inspected. We will then notify the customer whether the refund has been approved.

An approved refund will be returned to the original payment method. The customer’s bank, card issuer, or payment provider may require additional time to post the refund.

Original shipping charges are not refundable for preference-based returns, except where otherwise required by law.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please examine the parcel and product after delivery.

If an item is damaged, defective, or different from what was ordered, contact babbishtinch642@gmail.com as soon as reasonably possible. Include clear photographs of:

  • The product;

  • The problem;

  • The outer and inner packaging; and

  • The shipping label.

Do not discard the product or packaging before receiving our response.

CANCELLATIONS

If you wish to cancel an order, contact us promptly. We will try to accommodate the request, but cancellation cannot be guaranteed after preparation or shipment has begun.

If Lumemarts cannot dispatch an order within the stated processing period, we will notify the customer and provide the delay, cancellation, or refund options required by applicable law.

CONTACT

Lumemarts
Website: https://lumemarts.com
Email: mktkzsibf@outlook.com

Phone: +1 817-750-7131