Shipping Protection

Shipping Protection

Protect Your Order From Loss, Theft or Transit Damage

Although most packages arrive safely, unexpected delivery problems can still occur. Adding Lumemarts Shipping Protection at checkout gives your order priority assistance and a faster resolution if it is lost, stolen or damaged during transit.

If You Add Shipping Protection

If your order experiences an eligible shipping issue:

• Once your claim is approved, we will process a replacement within one business day (Monday–Friday), subject to product availability.

• You do not need to wait for the carrier to complete its investigation before we prepare your replacement.

• Our support team will file and manage the claim directly with the shipping carrier.

• The carrier may contact you for photographs, delivery confirmation or other information needed to complete its investigation.

• Approved replacements and standard reshipping are provided at no additional charge.

If You Decline Shipping Protection

We will still help you open a claim with the shipping carrier. However:

• Your claim must follow the carrier’s standard investigation process.

• Investigation times and final decisions are determined by the carrier.

• An immediate replacement is not included.

• Replacement or reimbursement cannot be guaranteed, particularly when tracking shows that the package was successfully delivered.

If package theft is a concern in your area, we strongly recommend selecting Shipping Protection or using a secure residential, business or pickup-point address.

What Shipping Protection Covers

Shipping Protection applies to eligible orders that are:

• Confirmed lost while in transit

• Stolen after being marked as delivered

• Damaged during transportation to the extent that the product cannot be properly used

What Is Not Covered

Shipping Protection does not cover:

• Incorrect or incomplete shipping information entered at checkout

• Delivery delays without confirmed loss

• Refused, unclaimed or abandoned packages

• Packages redirected without carrier authorization

• Minor cosmetic damage to the external shipping box when the product remains unaffected

• Claims involving suspected fraud, abuse or insufficient supporting information

How to Submit a Claim

Contact our customer support team as soon as you notice a problem. Please provide your order number, a description of the issue and any available photographs or delivery information.

Shipping Protection must be added when the original order is placed and cannot be purchased after the package has shipped. All claims are subject to review and approval under the terms of this protection program.